Telephone or Skype Consultation

Here's how to arrange a telephone or Skype consultation with Jonathan Clogstoun-Willmott. (If you wish to consult Jonathan in person at his clinic, click here for details.)

But before explaining, please make sure you understand the following!

And first, have you received a diagnosis from a doctor yet? If not, we suggest you first see a qualified medical practitioner, such as a general practitioner of medicine.

Jonathan, though trained to a high level in what he does, is not a qualified doctor. Sometimes you need to see a doctor, especially in life-threatening situations or emergencies.

But also in long-term chronic conditions it is good to know what a doctor might suggest for your health.

The Telephone or Skype Consultation itself

  • Although Jonathan will do his best to help you, he accepts no liability for either his diagnosis or suggestions, nor for any results or lack of them. 
  • You will be telephoning Jonathan, not the other way round, so you have to pay for the cost of the call. If you are ringing from a mobile or from abroad, please make sure you have permission from whoever pays the bills! It could be expensive in some situations.
  • The consultation fee you pay is over and above the cost of the time for telephone or Skype. The consultation fee you pay is for Jonathan's time and experience.
  • Your fee must have been received before the consultation can go ahead. When paying, (you'll see below how to pay) make sure that you identify yourself. You don't want to pay and then find your payment can't be identified as yours. 
  • Ideally include your name, but to arrange the time of the appointment we need an email address or telephone number so we can email or text you times and make arrangements. 
  • Jonathan sees patients on Mondays all day and on Wednesday mornings in person so a telephone or Skype consultation with him is usually not possible on Mondays all-day or on Wednesday mornings. 
  • When you have paid, Jonathan will text or email you with possible times for you to ring. You let him know your choice(s) and he confirms whichever time is OK back to you.
  • If you seek Jonathan's telephone or Skype consultation help to understand your health problem in terms of Chinese medicine, do realize that there are certain limitations on what he can do! 
  • For example, he can't take your pulse and often he can't see you tongue properly, even on Skype, because - for example - the colours don't always present onscreen properly.
  • Compared with when people see Jonathan for a consultation in person in Edinburgh, it is not possible by telephone or Skype to touch you or palpate your sore areas or acupuncture channels, doing which often contributes to a diagnosis.
  • Jonathan can't treat you by telephone or Skype consultation. He can only listen, question, talk, explain and suggest.
  • You are welcome to record the session.
  • Try to ensure that you have no interruptions! Sometimes these are unavoidable, and likewise very occasionally even at Jonathan's end, but it's better to tell your family or colleagues that you're going to be busy and then to close the door.
  • The time you pay for is for one person only, not for your family or friends to present their problems as well. It is, however, fine to have someone else present to assist you if you wish. He or she may be able to remember things you forget, or make observations about you that help.
  • The time and length of appointment you arrange cannot be split up into lots of little appointments. For example, you can't pay for an hour and take it in several bits at different times.
  • Refunds? Once a time is arranged, if for some reason you can't be present then or wish to cancel or change it, you must give at least 24 hours notice otherwise your fee is not refundable.
  • If Jonathan has to cancel telephone or Skype consultation appointment, your fee will be refunded in full.
  • What happens if your call is cut off, or if Skype suddenly fails to function adequately? This depends on the circumstances. Sometimes the consultation can be resumed when the lines improve, and sometimes the rest of the consultation can take place at another time. Either way, you will get the time you have paid for.
  • You may be advised to go to see a doctor or an accident or emergency department if Jonathan thinks that his suggestions are not the right solution for you.

How long for a telephone or Skype consultation?

Up to 15 minutes?

Some people just want a very quick chat, or to explore the possibility for a longer consultation. Up to 15 minutes is usually enough for this.

Up to 30 minutes?

Quite a lot can be covered in 30 minutes but you need to make a list of what you want to discuss so that the time is used well. If you have many problems, there may not be time for Jonathan to ask sufficient questions to reach a diagnosis. 

Up to 45 minutes?

45 minutes is a good length for many but remember, 45 minutes on a phone or Skype needs you to concentrate.

Up to 60 minutes?

This is an even better length of time but again, it can take a lot of concentration and if you are ill, it may be tiring.

Read the Above and Ready to Go?

Click the drop-down menu for the time you want to book, then pay using your debit or credit card or Paypal.

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