As you will be aware all public places have created new rules for visitors to follow for their safety and the safety of others. Please read through the following before coming for an appointment at the West Edinburgh Acupuncture Centre within the Edinburgh Natural Health Centre. If you have any questions, please let Jonathan know: 07950-012501.
These combine advice from the British Acupuncture Council and the Holiday Inn to meet current Government requirements.
We ask all visitors to the clinic to maintain a two metres distance from all other people in the hotel areas at all times. The only exception to this is with your practitioner (Jonathan!) who will let you know when it is appropriate to approach under two metre and for how long.
For social distancing reasons, unless you require assistance for specific support and care needs, we ask you to come ALONE for the appointment where possible unless a chaperone, parent or carer is required.
Please wear a clean mask as you enter the hotel and clinic area. Although this is not required within most hotels, we do require it within the clinic and request you put it on outside the hotel before entering.
As much as possible please leave accessory items (bags and coats) in your car, or travel with as little as possible, except – if you are coming for an appointment when you expect to be using the couch – for the bed-sheet, pillow and blanket mentioned below.
Because the hotel will be open only for residents – who have WCs in their rooms – the toilets in the reception area will be closed. The toilet in the gym, (adjacent to the Women’s changing area door) will be available for you.
Picture of your tongue
As Jonathan often uses tongue diagnosis to improve his treatment, would you please take a photo of your tongue (in daylight, NOT sunlight) and text or email it to him beforehand? If preferred, print out a colour copy and bring that with you. This means you should be able to keep your mask on throughout the treatment.
If you or someone you live with develops symptoms of Covid-19 by the time of the appointment, please contact Jonathan before attending the clinic.
We have spaced out patient arrivals and departures so that all visitors to the clinic can remain physically distanced and to give time for cleaning between appointments. Although the hotel will be closed to non-residents (‘non-residents’ include you and Jonathan), its front door will be open so you can enter the main reception area.
The door to the gym (the hotel’s Spirit Health Club) will normally be locked between patients. (For emergency exit the door lock is easily turned by a knob on its inner (gym)-side. There is also an emergency fire door exit to the left of the gym’s reception desk.)
You will receive a specific time for arrival, confirmed by the scheduling software. Please be ready at the door to the Spirit Health club at exactly that time. Failing that –
When you arrive, please text Jonathan so that he can meet you at the gym door when you arrive. Please realise you may have to wait until he is free before he can meet you at the gym door.
Please wash your hands immediately upon entering the hotel. There is a dispenser in front of Reception. You insert your hand and the liquid dispenses automatically. There will also be a hand-dispenser outside the treatment room. This video on hand washing from the Department of Health and Social Care is a useful tool.
Face mask and respiratory hygiene
We recommend that you wear ordinary surgical masks to the clinic. Please bring your own and put it on before entering the hotel and clinic. If you need to sneeze or cough while in the clinic, please do so into a disposable tissue and throw it away immediately. There will be a pedal bin for this outside the treatment room. Please wash your hands immediately after doing so. (As mentioned, there will be alcohol-based hand-cleansing facilities for this.)
The hotel is opening to residents only and even then only partially. The café area behind Reception will open only up to 0900h and from 1800h so will not be open during the day. If you would like something to eat or drink while inside the hotel, please bring it with you! Jonathan may be able to provide plastic cups … but tap-water only!
Direct payment online into the centre’s bank account is the preferred method:
Account = Edinburgh Natural Health Centre
Sort code = 09-06-66
Account number = 40970141
Couch sheets and blankets
If you come for any treatment on the couch, each time you come would you please bring with you –
a bed-sheet to cover the couch and to lie on;
a pillow (inside a pillow-case) – more than one pillow if you wish;
a blanket or something warm to lie underneath and
a bag in which to place these to take with you when you leave.
(Extra marks for matching sets!)
To reduce danger of cross-contamination, you should lay these out for yourself before climbing on to them on the couch. After the treatment you should remove, bag them and take them with you.
The couch itself will be sanitised between appointments.
The scheduling system for clinic appointments has re-opened – initially for Mondays only. If the Scottish Government imposes a ‘tier 4’ lockdown on Edinburgh the clinic may not be able to function. We are lobbying about this. We would of course let you know as soon as possible if this were to occur.
For the moment Clinic starts at 0930 and ends at 1830, with 90 minutes between appointments, of which up to one hour will be for most appointments, followed by 30 minutes for spacing and cleaning purposes. As time goes on we hope to get faster!
For new patients up to 2 hours are scheduled their first time.
This means there are times for only six appointments per day – less if there are new patients.
So … if possible please book appointments well in advance to be sure of getting the time you want!